A snow contract looks like a single line on a page, but the number underneath depends on how much ground a crew has to cover and how often it has to come back. You can count most of that from a distance if you know where to look.
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Count the surfaces
Start with the driveway, the walk from the drive to the front door, the path to the mailbox, any side or back entrance the parent uses, and the garage apron. Note the number of steps and whether they have a handrail. Note whether the sidewalk in front is the parent's responsibility, since some areas split that duty between the owner and the city. Ask the crew to list each surface on the quote, because a surface that is not named is often a surface that is not priced.
Set the trigger rule
Every snow contract has a trigger, meaning the amount of snow or ice that makes the crew come out. Find the trigger depth and whether it is the same for freezing rain, sleet, and ice. Ask whether the crew returns if snow keeps falling after the first pass, and whether a second visit is included or billed separately. A low trigger with unlimited return visits costs a different amount than a high trigger with a set number of visits.
Per visit or flat for the season
Some contracts charge each time the crew comes out, and others set one flat figure for the season, sometimes with a cap on visits. Ask which one you are being offered, and ask what happens after the cap is reached. Compare the two models using the number of storms you expect in an ordinary season in your area, and ask the crew to show you how they counted that number.
Salt, steps, and the walk to the box
Ask whether salt or ice melt is included, how much is applied, and whether extra salt costs more. Ask whether steps are cleared by hand or by machine, and whether the crew will clear the top landing and the handrail. A crew that clears the drive but skips the steps leaves the most dangerous part of the walk untouched. Put that answer in writing.
Ask before you sign
Ask how the crew handles a storm they miss, whether there is a make-up visit in the contract, and who calls you if they cannot come. Ask when payment is due, and whether any part of the season fee returns if the contract is ended early. Keep the answers with the contract in the folder.
What to do tonight
Measure the driveway and the walks with a tape or a map tool, and note the steps and whether they have a rail. Ask a neighbor or a local helper to photograph the walk after the next storm and send you the pictures. Compare those photos to the surfaces listed on each quote. Our Start Here page lists the first questions to answer for any new service at a distance.
What to leave with the doctor
If the parent has trouble with stairs, slopes, or uneven ground, ask the doctor's office for a short plain note on the walking limit, such as how far the parent can walk on a slope or how many steps they can manage with support. Give that note to the crew and the helper who scopes the handrail. It tells them how much clearing and support the walk needs, without choosing a product or a method for the doctor.